REMOTE SUPPORT

  TEL: 03456197197       EMAIL: HELLO@S2.GROUP

SUPPORTED TECHNOLOGY PLATFORM

 

At S2.Group, we work hard to build what we call our “Supported Technology Platform”. We know that using products across this platform will provide a great foundation to operate your business from (we know this because we use ALL of the services below to run our company).

The Supported Technology Platform summarises the requirements that you need to have in place in order for us to meet our service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us. If an item requiring support does not meet our minimum standards, we may need to charge you for any extended time incurred supporting that item.

Our engineers are trained and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently, and expertly assist you with working with those products.

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HARDWARE

The following are hardware requirements you must meet for full SLAs to be in effect.

Desktops / Laptops

Business or Enterprise models with the following characteristics:

  • Dell (preferred), Lenovo, HP or Microsoft
  • Warranty: Current
  • CPU: Intel i3, i5, i7+
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • OS: Windows 10 Pro

Accessories

  • Mice: Unit supplied with Desktop/Laptop by manufacturer or Microsoft or Logitech.
  • Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Microsoft or Logitech.
  • Monitor: Resolution of 1920×1080 or higher, minimum size 22″ or higher.

Firewalls

  • WatchGuard devices with active subscription
  • Draytek – all current manufacturer supported business class models

Switches

  • Cisco SMB and Enterprise
  • Netgear SMB and Enterprise

WiFi Access Points

  • WatchGuard
  • CloudTrax
  • Plasma Cloud

Network Attached Storage (NAS)

  • QNAP SMB and Enterprise models
  • Synology SMB and Enterprise models
  • Dell DAS

Software

The following are software requirements you must meet for full SLAs to be in effect.

Operating Systems

The following operating systems are supported for managed services.

  • Windows 10 Pro/Business/Enterprise (Desktops/Laptops)
  • Windows Server 2012 R2+ (Servers)
  • MacOS Catalina (Desktops/Laptops)
  • Android 8 (Oreo), 9 (Pie) (Phones/Tablets)
  • iOS 13+ (Phones/Tablets)

Line of Business (LOB)

We offer training and direct support for the following software. Other software we support on a best-effort basis.

  • Microsoft Office 2013+

Cloud

The following cloud environments are supported for managed services.

  • Microsoft 365 (M365)
  • Microsoft Azure